This case study is about the final project of the design thinking module in the first year of the hugely successful MSc in UX design at IADT (Ireland's only institute of art, design and technology). I'll present details of the design problem, the process and design thinking adopted by the team to solve it. I'll also show the development of the design and the decisions made throughout. This will include the findings from paper prototyping exercises and the challenges encountered. At the end of the session, you'll be invited to provide feedback on the final prototypes.
Students were asked to design and evaluate a paper prototype for a specified part of an application called SALUD, the flagship product of Irish company Two Ten Health, which has supplied electronic dental record software to dental schools worldwide for the last 20 years. SALUD has 20,000 users over 11 countries across 5 continents, with an average of 2.5 million appointments going through the system every day.
The brief from Two Ten Health was 'to take SALUD further' - to mitigate the challenges users start with and to design and demonstrate a user interface through a paper prototype, retaining the familiar metaphor use case that dentists worldwide have interacted with for years - paper based. The paper prototype needed to demonstrate that the new system was more efficient than paper and existing systems, while retaining that familiar visual chart that dentists use on a daily basis. The chart would also need to combine dental and periodontal charts into one interface, replacing the two individual charts that had been used in the past.
Stefan started working as a lecturer IADT (Ireland's only institute of art, design and technology) in 2010 after graduating with a first-class honours MA in creative digital media from the Dublin Institute of Technology in 2009. Before that, he worked in web/interface design and UI/UX in Dublin and Japan. He has been teaching on the MSc in user experience design in IADT since its foundation. He is passionate about simple, uncluttered design and smart problem solving.